Effective Date: August 25, 2026 Website: tereadubais.ae

Your satisfaction matters to us at Terea Dubai. This Refund and Returns Policy lays out exactly how returns, exchanges, and refunds are handled for anything you order through tereadubais.ae.

1. How Long You Have to Request a Return

You can request a return or exchange within 7 days of the date your order is delivered. Requests submitted after that window won’t be accepted.

2. What Makes an Item Eligible for Return

For us to accept a return, all of the following must be true:

  • You’re reaching out within 7 days of delivery
  • The product hasn’t been used or opened and remains in its original condition
  • All original packaging, seals, and batch labels are still intact
  • You can show proof of purchase (order confirmation, invoice, or your WhatsApp order chat)

Because nicotine and tobacco-related products can’t be resold once opened, we generally can’t accept returns on anything that’s been used, opened, or has a broken seal — the only exception being if the item arrived defective, damaged, or wasn’t what you ordered.

3. Items We Cannot Take Back

We’re unable to accept returns or issue refunds for:

  • TEREA sticks, pods, or disposable vapes that have been opened or used
  • Any product with a broken seal or missing batch/packaging label
  • Limited-edition or clearance items (unless they’re defective)
  • Devices that show physical damage occurring after delivery

4. If Your Order Arrives Damaged, Defective, or Wrong

Should your order show up damaged, faulty, or not matching what you ordered:

  • Reach out to us within 7 days of delivery, including your order number along with photos or a short video of the problem
  • We’ll review the issue and sort out a replacement, exchange, or refund at no cost to you
  • Hold off on using the device or opening the sticks until you’ve spoken with us, since doing so could affect your eligibility

5. Starting a Return

Here’s how to begin the process:

  1. Get in touch with us — WhatsApp, phone, or email — within 7 days of delivery
  2. Share your order number, the product involved, and why you’re returning it
  3. Our team will check that you qualify and walk you through the pickup or drop-off steps

Once we’ve received and checked the returned item, we’ll let you know whether your refund or exchange has been approved.

6. Refund Process and Timing

  • Approved refunds go back through your original payment method (card, bank transfer, etc.)
  • If you paid Cash on Delivery, we’ll refund you via bank transfer instead
  • Most refunds are processed within 5–10 business days after approval, though your bank may take a bit longer to show the funds
  • Delivery fees, where applicable, aren’t refundable unless the return happened because of a mistake on our end (wrong, damaged, or defective item)

7. Exchanges

Prefer an exchange over a refund — say, a different flavor or a different device color? Just let us know when you contact us. Exchanges follow the same 7-day window and depend on what we currently have in stock.

8. Who Covers Return Shipping

  • If the return is happening because of our mistake (damaged, defective, or wrong item), we’ll organize and pay for the pickup ourselves
  • For any other approved return, our support team will confirm the shipping arrangement with you when you reach out

9. A Note on Age Verification

Since our products are strictly for adult smokers and vapers aged 21 and up, all return and refund requests must come from the same person who placed the original order and confirmed their age at checkout.

10. Get in Touch

For any return, refund, or exchange request, reach us at:

Terea Dubai 📍 Dragon Mart, Dubai, United Arab Emirates

📞 +971 52 781 8834

📧 support@tereadubais.ae

🌐 https://tereadubais.ae