Effective Date: August 25, 2026 Website: tereadubais.ae
Terea Dubai (“we,” “our,” “us”) runs the online store tereadubais.ae (the “Site”), where we sell IQOS TEREA sticks, IQOS ILUMA i devices, JUUL 2 pods, Al Fakher products, and other related items to adult customers throughout the United Arab Emirates. This Privacy Policy sets out how we gather, use, share, and safeguard your personal information whenever you browse or shop with us.
By using the Site, you accept the practices described in this Policy. If you’d rather not agree to these terms, please refrain from using the Site.
1. Who Can Use This Site
Every product we sell is meant only for adult smokers and vapers who are 21 years of age or older. We do not intentionally gather data from anyone under that age. By continuing to use the Site, you are confirming that you meet this age requirement.
2. What Information We Gather
a) Information You Give Us Directly
- Your full name
- A phone number we can reach you on
- Your delivery details (Emirate, neighborhood, building or apartment info)
- Your email address
- Payment information (handled securely through our third-party payment partners — we never store complete card numbers on our own systems)
- Messages exchanged with us over WhatsApp or other order-related channels
- Confirmation that you meet the minimum age requirement
b) Information Gathered Automatically
- Your IP address
- Device and browser details
- Which pages you view, how long you stay, and what site referred you to us
- Cookies and comparable tracking tools (more on this in Section 6)
c) Information We Receive From Others
- Delivery/courier partners, who update us on shipment status
- Payment processors, who confirm that transactions went through
3. Why We Collect This Information
We rely on your information to:
- Fulfill and ship your orders anywhere in Dubai, Sharjah, Ajman, Abu Dhabi, and the rest of the UAE
- Confirm you are legally permitted to buy age-restricted products
- Keep you updated on your order and respond to support questions, including through WhatsApp and phone calls
- Handle payments safely
- Answer questions and offer round-the-clock customer assistance
- Refine our product lineup, Site experience, and services over time
- Share promotions or news with you, but only if you’ve opted in
- Meet our obligations under applicable UAE laws and regulations
4. Our Legal Grounds for Processing Data
We rely on the following legal bases when handling your data:
- Consent you’ve given us (for example, to send marketing messages)
- Contractual necessity, such as when we need your details to complete an order
- Legal compliance, including age-verification and recordkeeping rules tied to regulated vape and tobacco products
- Legitimate business interests, such as preventing fraud or improving our services
5. Who We Share Information With
We never sell your personal data to anyone. We may, however, share it with:
- Courier and logistics providers, so your order reaches you
- Payment processors, so your transaction can be completed
- Vendors who support our website hosting, infrastructure, and communications (including WhatsApp Business)
- Government or law enforcement bodies, when UAE law requires it
Any partner we work with is contractually bound to keep your data secure and use it only for the purpose we’ve shared it for.
6. Cookies and Similar Technologies
We use cookies on the Site to:
- Keep track of items in your cart and remember your preferences
- Understand how visitors use the Site and spot traffic trends
- Help the Site run faster and more smoothly
You’re free to manage or turn off cookies through your browser settings, though doing so may limit some features of the Site.
7. How We Protect Your Data
We take reasonable technical and organizational steps to guard your personal data against loss, misuse, or unauthorized access. That said, no internet transmission can be guaranteed 100% secure, and we can’t promise absolute protection.
8. How Long We Keep Your Data
We hold on to your personal information only as long as needed to:
- Deliver the services described in this Policy
- Satisfy legal, tax, and regulatory requirements tied to selling age-restricted goods in the UAE
- Settle disputes and enforce our agreements with you
9. Your Rights Over Your Data
Subject to applicable UAE data protection rules, you may be entitled to:
- See what personal data we hold about you
- Ask us to correct anything inaccurate
- Request that we delete your data, where the law allows it
- Opt out of marketing messages at any time
- Object to certain ways we process your information
To exercise any of these rights, reach out using the contact details in Section 12.
10. Links to Other Websites
Our Site may link out to third-party pages, such as payment gateways or social media platforms. We aren’t responsible for how those sites handle your data, so we recommend reading their privacy policies separately.
11. Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our operations or in the law. Whenever we do, we’ll update the “Effective Date” at the top of this page. We recommend checking back from time to time.
12. How to Reach Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, get in touch:
Terea Dubai 📍 Dragon Mart, Dubai, United Arab Emirates
📞 +971 52 781 8834